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2020.21
WINTER OPERATIONS

Additional Policies & Procedures

KNOW BEFORE YOU GO

Welcome to the 2020.21 winter season!  We look forward to hosting you as our valued guest this winter and enjoying the mountains alongside you.  At this point, we all understand there will be some necessary adjustments to how our operations will be run this season.  Over the summer and the months leading up to the season, we have worked with the provincial government as well as the Canada West Ski Areas Association to put in place recommended measures and guidelines to help promote the safety of our guests and staff.

Distancing Measures & Signage

To align with our government's health and safety guidelines, we will be practicing physical distancing procedures throughout Kimberley Alpine Resort. We will be promoting maintaining 6 feet of physical distance from anyone outside of your social bubble, this will be assisted by directional and suggested distancing signage placed around our resort as well as plexiglass and other barriers.

Face Coverings

All resort guests 2 years and older will be required to wear face coverings (masks) in every part of our operations including:

  • Walking around the Resort public spaces
  • Inside all buildings
  • In lift lines, while loading, riding on, and while unloading lifts
  • During Winter Sports School lessons

The only time face coverings will not be required will be while seated and eating in our food and beverage establishments and while skiing and riding (face coverings may be removed when you begin to ski or snowboard and put back on when you arrive at the base of any lift and prior to entering the lift maze).

Health Screening

Each and every person that wishes to be at Kimberley Alpine Resort will be required to answer questions recommended by the B.C. government to maintain the overall safety of the resort property.  This includes all our staff and guests. For the health and safety of resort guests and our staff, please do not visit if any of the following apply:

  • If you are sick or experiencing symptoms of COVID-19 (fever, sore throat, cough, difficulty breathing)
  • Live in a household with someone with COVID-19, symptoms of COVID-19 or who is self-isolating due to possible exposure to COVID-19
  • If you have travelled outside of Canada in the past 2 weeks or been in contact with anyone who has travelled outside of Canada in the past 2 weeks

If you do not wish to participate or adhere to the above mentioned safety measures, please do not visit our resorts.

All Season Passes* must be processed online this includes filling out waivers and uploading photos. All passes will be mailed* so please allow 10 business days from receiving your approval email to receive your pass. There will be no pass processing or pass pick up at the resorts this season*. Once you have received your season pass you will be able to go directly to the lift when visiting the resort, no reservations will be required.

*With the exception of Super Pass holders, all Super Pass waivers must be done in person, and pass pickup will be done in person at the same time as waivers are completed.

WILL SEASON PASS HOLDERS BE REQUIRED TO RESERVE THEIR SKI DAY?

Season Pass Holders will not be required to make reservations and will have unlimited access to the resorts their pass is applicable to.

I HAVE AN EPIC PASS, DO I NEED TO RESERVE MY SKI DAY?

No, you will not be required to reserve your ski day. Your pass can be scanned directly at the chair lift.

Guest Services

The indoor capacity at RCR Guests Services will be reduced or closed and we will be servicing guests through ticket windows and Self-Serve Express Kiosks. Ticket Windows and Kiosks will be used for the issuance of Pre-Purchased Lift Tickets only, we will not be selling lift tickets at the resorts this season. 

LIFT TICKETS

Lift tickets must be purchased online. Capacity limitations will be controlled through the sale of lift tickets.  Lift ticket sales will be limited and need to be pre-purchased online in advance of arrival and will be sold on a first come, first served basis. We encourage you to purchase your lift tickets well in advance as on high traffic days we may reach our capacities. Online Lift Tickets for the 2020.21 season will go on sale in early November. Tickets will not be available for purchase at resort.

  • Pre-Purchase lift tickets sold with accommodation through RCR Central Reservations are available now
  • Pass Holder Pre-Purchased Friends and Family Tickets (purchased at time of Pass Purchase) – Available second week of November
  • Local Accommodator Bookings – anyone with accommodations booked through RCR partner hotels in Fernie, Kimberley and Golden/Kicking Horse Mountain Resort - Available November 16, 2020
  • Pre-Purchase Lift Tickets (all sales channels) - Available November 21, 2020
Tiger Lift Tickets (Ages 0-5)

TIGER lift tickets must be provided at the resort via the ticket window with child present.

Unused Product from 2019.20 Winter Season

Please visit www.skircr.com/exchange to see if your unused 2019.20 ski product is eligible for exchange to a 2020.21 product. All requests must be made through this portal, exchanges will not be faciliated at our resorts this season.

There will be two maze areas for the following guests:

  • Cohort Groups or Family Bubbles – those willing to ride the lift together. These groups will be loaded onto a lift up to the capacity of the carrier as their own group. No one outside these circles will join these groups.
  • Individuals who are willing to ride with other people: These people will be loaded onto lifts on the following basis/capacity
    • 2 per Quad chair
    • 1 per Double chair
    • 1 per T-Bar

Our Winter Sports School is known for providing a safe and fun learning environment for all ages, we work hard to maintain a team of friendly and helpful instructors.  We have made some adjustments to how our programs will work for the upcoming season to ensure the safety of all instructors and guests taking lessons with us within our current environment.

  • Mandatory face coverings during lessons
  • Revised maximum group sizes
  • No childcare packages or inclusion of food and beverage options offered in any of our lessons this season.
  • Private lessons and bubble groups being booked for participants that are in same family household, or friendship bubble.
  • In every lesson your instructor will discuss new COVID-19 risk management and safety rules before starting
Our Rental & Retail shops are historically high traffic areas, as such we will be implementing capacity restrictions and additional cleaning measures, these may be adjusted throughout the season as government recommendations are released.
  • Revised capacities, floor markings and other measures to help ensure physical distancing
  • Increased cleaning protocols, all rental equipment will be sanitized between use/guests
  • Daily monitoring of all employees to ensure they are free of symptoms. All employees will be required to wear personal protective equipment and will be trained on health protocols related to COVID-19
  • Continuous updates to our sanitary measures by staying up to date with government standards and recommendations
Our Food & Beverage outlets are at the heart of our resort and are often the meeting place before and after ski days. We have chosen to keep our outlets open and are making necessary adjustments to ensure these environments remain safe for all who wish to utilize them. We love après ski as much as you do and appreciate your cooperation with our protocols to keep our Food & Beverage outlets open.
  • Modified interior eating spaces, in compliance with Public Health standards
  • Revised capacities, floor markings and other measures to help ensure physical distancing
  • Increased cleaning protocols
  • Daily monitoring of all employees to ensure they are free of symptoms. All employees will be required to wear personal protective equipment and will be trained on health protocols related to COVID-19
  • Continuous updates to our sanitary measures by staying up to date with government standards and recommendations
  • Bag storage will not be permitted
  • Microwaves will not be available, all water fountains will be limited to refill stations only
Our washrooms are another high traffic area we will be paying extra attention to with enhanced cleaning procedures and distancing measures.
  • Maximum occupancy loads based on provincial COVID-19 Guidelines
  • Barriers or closed off stalls, urinals and/or sinks to ensure appropriate physical distancing
  • Enhanced cleaning and sanitation program
  • Signage in washrooms to promote physical distancing, proper hand washing and waste disposal techniques

We will not be offering Childcare at Kimberley Alpine Resort this season.

Additional Recommendations

We recommend you take steps to protect yourself, we promote contactless payment as much as possible, regular hand sanitization and/or washing, staying within your social bubble and avoiding gatherings on our properties.

Remain respectful - we will not tolerate any abuse towards our staff members or other guests in regards to any of these guidelines.  Anyone not able to follow our recommendations will be asked to leave.

We are as enthusiastic about winter as ever and hope you are too!  Let’s make it a great season working together and taking time to enjoy our spectacular mountain surroundings.

If you have any questions or concerns, please contact us by email.

We appreciate your review of these policies ahead of visiting us this winter and your further cooperation during your visit. Please realize we are living in an ever changing situation and while many of these policies will stay in place for the entire ski season, there may be additional ones brought forth or adjustments made as we adapt to our current environment and do everything possible to have a full and enjoyable season for us all. We advise taking a look at this page to check for updates before each of your resort visits this season.

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